Raffle means a lottery scheme where Tickets are sold for a chance to win a prize at a draw, and includes 50/50 draws.
Electronic Raffle Assets means supplies, equipment, or financial assets related to the Raffle, including but not limited to cash, Raffle Sales Units, and other assets.
Electronic Raffle Personnel means individuals involved in the operation of the electronic Raffle, including both paid staff and volunteers.
Electronic Raffle System (ERS) means gaming equipment, including both software and hardware, that is used to generate and record Raffle numbers; account for sales of Raffle Tickets; select the winning Raffle Ticket; display the award; or print tickets, award amount, results, and other information related to the raffle.
Raffle Ticket (also known as Ticket) means a type of lottery Ticket which serves as a transaction record (receipt) for the purchase of one or more Raffle numbers.
Licence means a Licence issued to an eligible charitable organization under the Criminal Code (Canada) by or under the authority of the Lieutenant Governor in Council, to conduct and manage a lottery scheme approved by the Registrar.
Licensee means a charitable organization to which a Licence is issued.
Notification Matrix means a document defining the types of incidents and regulatory submissions that must be reported to the AGCO as well as the requirements for how the notification must be made (e.g., written communication, phone call, etc.)
Raffle Number means the identifier pro-viding a unique entry into the draw, representing a chance to win.
Backend System means a dedicated computer system that is used to conduct and manage Raffle Games. It includes servers and databases.
Raffle Sales Unit (RSU) means a fixed base or mobile device, which communicates with the backend system to facilitate the sale of Raffle Tickets.
1.1 The Licensee shall ensure that the Electronic Raffle System is provided, installed, configured, maintained, repaired, and operated in a way that ensures the integrity, safety and security of the system, and in accordance with the Registrar’s approval.
1.2 The Licensee shall have procedures in place to ensure game integrity, security and audit capability for times when there are technical difficulties.
1.3 Procedures shall be established and documented for IT operations and incident management, including managing, monitoring and responding to security and integrity events.
1.4 Player information (which must be owned by the Licensee) shall be securely protected.
1.5 The Licensee shall ensure that all authorized AGCO staff are granted access to Electronic Raffle Assets where the Raffle is being conducted, upon request.
1.6 The Licensee shall have access to accurate floor plans of any venue being used to conduct a Raffle, to be made available to AGCO upon request. Floor plans must show areas containing Electronic Raffle Assets, cash counting room and the event office.
1.7 The Licensee shall ensure that appropriate safeguards are in place to protect Electronic Raffle Personnel and Electronic Raffle Assets.
1.8 The Licensee shall ensure that Electronic Raffle Assets are in good working order, and not compromised or altered in any way that would affect the integrity of the Raffle.
2.1 The Licensee shall report incidents related to the raffle to AGCO in accordance with the Notification Matrix.
2.2 In the event of an Electronic Raffle System failure, the Licensee must have procedures in place to ensure that raffle sales data can be retrieved.
2.3 If a Raffle Sales Unit is lost, stolen or destroyed or for any other reason has offline transactions that have not been committed to the server, the Licensee must have policies and procedures in place to maintain the integrity of the draw.
2.4 The Licensee must have policies and procedures in place to address technical difficulties arising during a Raffle that affect its integrity.
2.5 The Licensee shall ensure that all tickets purchased have been distributed, and properly recorded in the Electronic Raffle System before the draw may proceed.
2.6 Where a draw has been postponed due to technical difficulties, the Licensee shall announce the winner at the first available opportunity.
2.7 The Licensee must have policies and procedures in place to address power interruptions, emergency situations, or other incidents that could impact the integrity of the Raffle.
2.8 The Licensee shall have policies and procedures in place to monitor and address any unusual or suspicious activity in relation to the Raffle.
2.9 The Licensee must have policies and procedures in place to investigate cash shortages and to take action as appropriate.
2.10 The Licensee shall have a customer service/complaint process to address concerns/inquiries related to the raffle.
3.1 The Licensee shall ensure that all Electronic Raffle Personnel have appropriate training related to their roles and responsibilities to ensure the Raffle is conducted and managed in accordance with the Licence.
3.2 Payments by a Licensee to ticket sellers must meet the following:
4.1 The Licensee shall ensure that the sale of Raffle Tickets is not permitted to individuals who are intoxicated.
4.2 The Licensee shall not permit the sale of raffle tickets outside of the area(s) set out and approved in the Licence application.
4.3 The Licensee shall ensure that all Raffle Sales Units used for in-person sales are operated by a representative of the charity. The Licensee shall not permit the use of any unsupervised Raffle Sales Units.
4.4 The Licensee shall ensure that raffle ticket sales shall open and close as set out in the Licence application and approved on the Licence.
4.5 The Licensee shall have procedures in place to ensure that all valid raffle tickets are included in the draw, and to ensure that no invalid, incomplete or ineligible tickets are included in the draw.
4.6 All electronic raffle transactions must be auditable.
4.7 Licensees shall ensure that only ticket numbers eligible to be included shall be available to be selected in the draw.
4.8 The Licensee shall ensure that void tickets and sales reports that include
voids and cancelled ticket numbers must be readily available and auditable.
4.9 The Licensee shall ensure that ticket numbers are not pre-printed in advance of a request for purchase.
4.10 The Licensee shall have procedures in place to log sales activity.
4.11 The Licensee shall ensure that all sales activity is reconciled prior to the draw taking place.
4.12 When selling on the premises of another business, the sale of Raffle Tickets must be conducted at separate and distinct points of sale operated solely by the charity.
5.1 The Licensee shall ensure that all Raffle outcomes are clearly explained and displayed to the players, during and after the event.
5.2 If the prize amount is estimated, the Licensee shall ensure that players are told that it is estimated. Except when technical difficulties prevent it from occurring. Estimated prizes must always be publicized through display or announcement.
5.3 For raffles with guaranteed prizes, the Licensee shall ensure that the value of the prize is disclosed.
5.4 Prizes awarded such as gift cards, must not be subject to service charges or maintenance fees that are deducted from the balance of the prize.
5.5 The Licensee shall ensure that the amount of the prize and winning number are publicized once sales are tabulated and the draw has occurred.
5.6 When prizes have been seeded with donated cash or merchandise, the Licensee shall include the value of the seeded amount in the estimated prize displayed.
5.7 In the event of any error in displaying or announcing the winning number or prize amount, the Licensee shall ensure that the erroneous information is immediately removed from display and not reposted until corrected.
5.8 Under a 50/50 electronic raffle, a licensee may include a reasonable number of fixed prize draw(s), e.g. early bird or consolation draw, provided that:
6.1 The Licensee shall ensure that advertising and marketing materials shall not:
6.2 The Licensee shall ensure that advertising and marketing materials and communications shall not be misleading. At a minimum, materials and communications shall not:
6.3 The Licensee shall ensure that advertising and marketing materials contain a responsible gambling message. At a minimum, the ConnexOntario Help Line phone number and website must be included on the Ticket, on any other material that is distributed to the players, and on the Licensee’s website if there is information available about the Raffle.
6.4 The Licensee shall ensure that all applicable Electronic Raffle Personnel have the knowledge to direct players to the ConnexOntario Help Line and website.
6.5 The Licensee may accept sponsorships as long as it is still clear to the public that the Raffle is charitable and is conducted and managed by the Licensee. Sponsorship revenue shall not be deposited into the lottery trust account.