Contact AGCO Head Office

The AGCO strives at all times to provide excellent customer service to our stakeholders and members of the public. If you have a question or require any assistance, there are several ways that you can contact us. Services are offered in both English and French.

For more information on the AGCO’s customer service standards, please see Customer Service Standards.


For general inquires or complaints,
please contact the AGCO online
via the iAGCO online portal.

Mail and In Person

Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East
Suite 200-300
Toronto, Ontario   M2N 0A4

The accessible entrance to our office is located on the north side of the building.  If you are driving and park in the underground lot, there is elevator access from the parkade.


Monday to Friday
8:30 a.m. to 5:00 p.m. (Eastern Standard Time)
General telephone: 416-326-8700
Toll free in Ontario: 1-800-522-2876

Fax or Email

General fax: 416-326-5555

General email:
Website Feedback:

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Media Inquiries


You may also contact the following departments directly:

Licensing & Registration
90 Sheppard Avenue East, Suite 200
General Inquiries: 416-326-8700
Fax: 416-326-8711

Advertising (Liquor Sales Licensees)
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0404
Fax: 416-326-5555

First Nations Gaming
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0679

Investigation and Enforcement Bureau
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0330
Fax: 416-326-0300

Technical and Laboratory Services Branch
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-5667
Fax: 416-326-5666

Regional Offices

The AGCO maintains regional offices across the province to provide timely and convenient services to our stakeholders and the public.

Regional offices provide a variety of services, including Registration, Licensing, Investigations and Enforcement.

Regional offices are also staffed with seconded members of the Ontario Provincial Police (OPP). 

Niagara Falls

The Acres House, 4th Floor
4342 Queen Street
Niagara Falls, Ontario   L2E 7J7

Tel: 905-374-5955
Fax: 905-374-5953


Huronia Regional Centre
700 Memorial Avenue
Third Floor, Cottage “C”
Orillia, Ontario   L3V 0T7

Tel: 705-329-5045
Fax: 705-329-5050


250 Windsor Avenue, 2nd Floor
Windsor, Ontario   N9A 6V9

Tel: 519-258-2941
Fax: 519-258-7282


380 County Road 2
Gananoque, Ontario   K7G 2V4

Tel: 613-382-6819
Fax: 613-382-3476


150 Dufferin Avenue, Suite 201
London, Ontario   N6A 5N6

Tel: 519-675-7746
Fax: 519-675-7749


Emerald Plaza
1547 Merivale Road, Suite 510
Nepean, Ontario   K2G 4V3

Tel: 613-274-0114
Fax: 613-274-7214

Sault Ste. Marie

740 Great Northern Road
Suite 201
Sault Ste. Marie, Ontario   P6B 0B4

Tel: 705-946-6552
Fax: 705-946-6557


By Mail: 400 Bonin Road, P.O Box 370
Chelmsford, Ontario
P0M 1L0

Courier/In Person: c/o Sudbury Slots
400 Bonin Road
Chelmsford, Ontario   P0M 1L0

Tel: 705-855-8350
Fax: 705-855-8860

*This location offers services in English and French.

AGCO Offices at Racetracks


Fort Erie Race Track, Fort Erie 
Tel: (905) 871-3200 ext. 3612 

Woodbine Racetrack, Toronto 
Tel: (416) 675-3993 ext. 2237
Fax: (416) 674-2695

Quarter Horse

Ajax Downs, Ajax 
Tel: (905) 686-1454 ext. 242 


Clinton Raceway, Clinton 
Tel: (519) 482-5270 (ask for the AGCO office) 

Dresden Raceway, Dresden 
Tel: (519) 683-1886 (ask for the AGCO office) 

Flamboro Downs, Dundas 
Tel: (905) 627-3561 ext. 261  

Georgian Downs, Innisfil 
Tel: (705) 726-2558 (ask for the AGCO office) 

Grand River Raceway, Elora 
Tel: (519) 846-5455 ext. 286

Hanover Raceway, Hanover 
Tel: (519) 364-2860 (ask for the AGCO office) 

Hiawatha Horse Park, Sarnia 
Tel: (519) 542-2190 (ask for AGCO office)  

Kawartha Downs, Fraserville 
Tel: (705) 939-6316 (ask for the AGCO office) 

Leamington Raceway, Leamington
Tel: (519) 326-8082 (ask for the AGCO office)  

Mohawk Park, Campbellville 
Tel: (905) 854-2255 ext 4311 

Rideau Carleton Raceway, Ottawa 
Tel: (613) 822-2211 ext. 355 

The Raceway at Western Fair District, London 
Tel: (519) 438-7203 ext. 511 

Line of Business: 

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