Who has to be trained
Ontario law requires that anyone who is involved in the sale, service or sampling of alcohol, or in taking orders from customers for the sale of liquor, to complete a server training course approved by the Board of the Alcohol and Gaming Commission of Ontario (AGCO).
This requirement includes and applies to holders of a licence to deliver liquor, as well as all managers and other persons who are involved with taking liquor orders from customers or in the service or supply of liquor to customers.
Staff are encouraged to carry a copy of their certification card while they are working. AGCO Inspectors may ask for proof of a staff member’s certification at any time.
Smart Serve Training Program
Smart Serve® Ontario has been approved by the AGCO Board to develop and provide the Smart Serve® Training Program, and is currently the only approved server and sale training program in Ontario.
Please note that the AGCO still recognizes The Server Intervention Program certification issued prior to May 1995.
The Smart Serve® Training Program is available on video or on the Smart Serve® website at www.smartserve.ca. For more information about the Smart Serve® Training Program, please contact:
Smart Serve Ontario
5407 Eglinton Avenue West, Unit 105
Toronto, ON M9C 5K6
Tel. 416-695-8737 Toll-Free 1-877-620-6082 Fax 416-695-0684