As of October 26, 2020, organizations seeking charitable gaming licences from the AGCO or with active AGCO charitable gaming licences must conduct all their AGCO-related transactions online through the iAGCO web-based portal.
iAGCO helps to streamline and simplify processes for eligible organizations to apply for and conduct charitable lotteries, while continuing to protect the public interest.
To help you navigate iAGCO, follow the step-by-step instructions within this Bingo Event Licence Guide. You can also refer to Welcome to iAGCO – Guide for Charitable Gaming Licensees for more information on:
For quick reference on what’s new in iAGCO for all charitable gaming licensees, view Information Sheet: What’s New in iAGCO for Charitable Gaming Licensees. You will find information on:
Note: With the launch of online services, the unique identifier on the Break Open Ticket (BOT) will be issued through iAGCO. You must continue to inform manufacturers of the licence number to be printed on tickets. However, when providing the unique identifier to BOT suppliers, licensees only need to provide the last four digits of their BOT licence number along with the incremental number appended by the system (i.e. 1234-001, 1234-002).
This guide contains detailed information to assist you in applying for AGCO licences, registrations and certificates.
The AGCO issues lottery licences in accordance with the framework set out in the Criminal Code (Canada) and Order in Council 208/2024. Under the Gaming Control Act, 1992, the AGCO is responsible for registering suppliers who provide goods and services to lottery licensees. The AGCO also assesses electronic gaming equipment to ensure that it meets the Registrar’s Standards.
The current regulatory framework is based on six key elements:
Note: Changes detailed in this guide only apply to licences issued by the AGCO and do not impact licences issued by municipalities and First Nations. See details below.
The Registrar publishes a Lottery Licensing Policy Manual (LLPM) which is used to determine eligibility for a lottery licence and the use of proceeds from charitable gaming. The LLPM has been designed to ensure lottery licences are issued and administered on a consistent basis throughout the province. The AGCO also uses the LLPM to communicate changes in the Registrar’s policies and in the regulatory structures for lottery licensing.
You must scan and upload to iAGCO any required additional documents.
The Registrar may attach one or more conditions to your licence to help you minimize risks identified during the assessment process.
You may apply to remove and/or add conditions on your licence if there has been a change in circumstances.
Follow the steps below to make changes to your licence that directly changes the licence certificate on iAGCO (pending required approval):
A Regulatory Submission must be made online through iAGCO to submit:
To submit a Regulatory Submission on iAGCO, click the Submit Regulatory Submissions and Notification link on the Main Menu, select the Regulatory Submission you wish to submit and follow the steps as instructed.
For more information, see the Regulatory Submissions Guide and watch the AGCO’s Regulatory Submissions: Post Event Reports video.
If you require assistance with your application, email AGCO Customer Service at customer.service@agco.ca or call 416-326-8700 or 1-800-522-2876 (toll-free in Ontario) Monday to Friday from 8:30 a.m. to 5 p.m. ET.
You may also submit your inquiry anytime via iAGCO. The iAGCO Information page also provides additional information that may help answer your questions.
To submit your Break Open Ticket Licence application in iAGCO, follow the steps below. Also ensure to carefully read each Note where applicable for important information.
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Tip: Use the navigation buttons at the bottom of each page to easily move through and save your application. Most pages include three navigation buttons: Back, Save Draft, and Next.
Click Next to proceed.
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On the Designated Members in Charge page, provide the names and contact information for at least two bona fide members of your organization who will be responsible for the conduct of the lottery event.
In the Break Open Ticket(s) section, select the break open ticket types you intend to sell. Click Next.
Answer Yes or No to the questions on the following screen. Also provide additional details in text boxes, as required.
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If there are no remaining errors, you will see Fees and a Declaration. Carefully review the declaration and check the box to declare that all information provided in the application is true and correct.
You can pay the fees and submit your application now by clicking Pay Fees and Submit Application. You also have the option to pay later (along with other applications) by selecting Add to Shopping Cart.
Click Complete Payment Process to finalize the application process. Before proceeding, it’s recommended to screenshot or print a copy of this webpage to keep for your records.
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You will receive a confirmation email shortly with an attachment containing the information you entered in your application. An Application Summary will also be available for download within 15 minutes on the Main Menu under My Applications Under Review.
We hope this guide helped you prepare for and complete your Break Open Ticket Licence application in iAGCO.
If you have any questions or would like to provide comments or feedback on the application process, please contact AGCO Customer Service. Email customer.service@agco.ca or call 416-326-8700 or 1-800-522-2876 (toll-free in Ontario) from 8:30 a.m. to 5 p.m. ET.