AODA Self-Certified Accessibility Report – December 2025 | Alcohol and Gaming Commission of Ontario

Question 1 – General Section

Question	2025 Response and Comments
Is your organization in compliance with all applicable requirements of the General Section?	Yes. The Alcohol and Gaming Commission of Ontario’s (AGCO) accessibility policies and Multi-Year Accessibility plans are posted on the AGCO website: Accessibility Plan and Policies \| Alcohol and Gaming Commission of Ontario. All AGCO employees (including students) and Board Members complete training on the Accessibility for Ontarians with Disabilities Act (AODA) as part of the New Employee Training Curriculum or the Board of Directors onboarding process. Note: the AGCO does not currently use Self-Service Kiosks at Head Office.

Question

2025 Response and Comments

Is your organization in compliance with all applicable requirements of the General Section?

Yes. The Alcohol and Gaming Commission of Ontario’s (AGCO) accessibility policies and Multi-Year Accessibility plans are posted on the AGCO website: Accessibility Plan and Policies | Alcohol and Gaming Commission of Ontario.

All AGCO employees (including students) and Board Members complete training on the Accessibility for Ontarians with Disabilities Act (AODA) as part of the New Employee Training Curriculum or the Board of Directors onboarding process.

Note: the AGCO does not currently use Self-Service Kiosks at Head Office.

Question 2 – Information and Communications Standards

Question	2025 Response and Comments
Is your organization in compliance with all applicable requirements of the Information and Communications Standards?	Yes. The AGCO currently meets, and will ensure it continues to meet, the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA, in regard to any of its websites and web content on those sites. AGCO controls the following websites: www.agco.ca www.hrappealpanel.ca The AGCO has digital presence in the following private platforms: X, LinkedIn and Vimeo. All content posted by the AGCO meets the WCAG 2.0, Level AA guidelines.

Question

2025 Response and Comments

Is your organization in compliance with all applicable requirements of the Information and Communications Standards?

Yes. The AGCO currently meets, and will ensure it continues to meet, the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA, in regard to any of its websites and web content on those sites. AGCO controls the following websites:

www.agco.ca
www.hrappealpanel.ca

The AGCO has digital presence in the following private platforms: X, LinkedIn and Vimeo. All content posted by the AGCO meets the WCAG 2.0, Level AA guidelines.

Question 3 – Employment Standards

Question	2025 Response and Comments
Is your organization in compliance with all applicable requirements of the Employment Standards?	Yes. Throughout the recruitment process, job applicants are informed of the availability of accommodations. Employees are informed during the onboarding process and via policies posted to the company Intranet site. A dedicated Health, Safety and Wellness Specialist provides support to employees who have accommodation requests.

Question 4 – Transportation Standards

Question	2025 Response and Comments
Does your organization provide transportation services, either directly or through a third party?	No. The AGCO does not provide or engage in any transportation services directly or through a third party.
Is your organization in compliance with all applicable requirements of the Transportation Standards?	N/A

Question 5 – Design of Public Spaces Standards

Question	2025 Response and Comments
Is your organization in compliance with all applicable requirements of the Design of Public Spaces Standards? Note: These requirements apply to applicable public spaces which have been newly constructed or redeveloped after January 1, 2016.	Yes. Infrastructure Ontario and the Ministry of the Attorney General design AGCO office spaces on its behalf and are required to adhere to accessibility standards under the IASR. The AGCO does not have outdoor public spaces. AGCO’s landlord provides accessible parking spaces for any tenants or customers/visitors as required. The AGCO does not have publicly accessible service counters or waiting areas.

Question

2025 Response and Comments

Is your organization in compliance with all applicable requirements of the Design of Public Spaces Standards?

Note: These requirements apply to applicable public spaces which have been newly constructed or redeveloped after January 1, 2016.

Yes. Infrastructure Ontario and the Ministry of the Attorney General design AGCO office spaces on its behalf and are required to adhere to accessibility standards under the IASR.

The AGCO does not have outdoor public spaces. AGCO’s landlord provides accessible parking spaces for any tenants or customers/visitors as required. The AGCO does not have publicly accessible service counters or waiting areas.

Question 6 – Customer Service Standards

Question	2025 Response and Comments
Is your organization in compliance with all applicable requirements of the Customer Service Standards?	Yes. In fulfilling its mission, the AGCO strives at all times to meet all applicable requirements of the Customer Service Standards. Please see the AGCO Accessible Customer Service Policy Statement.