The Alcohol and Gaming Commission of Ontario (AGCO) is introducing updates to the iAGCO online platform to make it easier for licensees, registrants, and authorization holders to receive updates and the information they need. These changes reflect AGCO’s commitment to improving and modernizing our processes and delivering a higher level of service for our customers.
Starting March 30, 2026, AGCO licensees, registrants, and authorization holders will see their default method of communication with the AGCO automatically changed to email. To support this change, customers will also be able to update their contact information directly within the iAGCO platform.
What is changing
Email-first communication: Using email as the default communication method ensures customers receive regulatory and account updates quickly, reliably, and securely.
- All existing iAGCO customers previously receiving correspondence through mail, phone, or fax will be switched to email as their default method of communication, if an email address is listed on their account.
- Customers with no email address listed on file will be contacted using their previous preferred method of contact and asked to provide one.
- All new iAGCO customers will automatically have their method of contact set to email.
Editable contact details: Customers will be able to update their own contact information at their convenience directly in the iAGCO platform, improving the overall user experience.
- iAGCO customers can update their personal and business contact details within the platform, including ensuring their email address is correct.
- Contact information can be updated by selecting the new "Edit" link under My Applicant Information, in the My Profile section of the iAGCO dashboard.
What this means for you
These improvements will streamline administrative tasks and make it easier for licensees, registrants, and authorization holders to focus on their core business operations.
- Timely communication and faster decisions: Email allows faster outreach to customers when an action is required, supporting quicker processing of applications and renewals and reducing wait times caused by missed or delayed mail.
- Simplified updates to customer information: Customers can update their personal information directly in iAGCO without needing to contact the AGCO or submit a change application. These updates take effect immediately.
- Improved customer experience: Having up-to-date contact information and an email-first communication approach reduces administrative back-and-forth when information is missing or outdated.
What is required
The change to email-first communication will take effect automatically on March 30, 2026. After this date, AGCO correspondence will be sent to the email address on file for each Individual or Non-Individual applicant under your iAGCO profile.
Customers should log into iAGCO to ensure that their applicant email address is up to date.
If your applicant email address is already up to date, no further action is required.
Note: If you require an accommodation or cannot access email, please contact AGCO Customer Service to discuss available options.
For instructions on updating your contact information, please see Tip Sheet: Updating your applicant contact information in iAGCO.
Questions
For more information, please contact AGCO Customer Service via the iAGCO online portal or call Monday to Friday from 8:30 a.m. to 5:00 p.m. at 416-326-8700 or toll-free at 1-800-522-2876.