The AGCO continued to focus on measuring performance and ensuring value for money in all programs implemented over the past year. For instance, overall customer satisfaction with iAGCO, the AGCO’s new automated online licensing and registration solution has exceeded the target, with 93% of customers indicating they are satisfied with the new system of contact. The AGCO’s efforts to reach out to stakeholders has also exceeded expectations, with a clear majority feeling engaged or highly engaged. For more information, see Table 3 – AGCO Performance Measures 2018-19.
Ongoing monitoring of the progress of the current Strategic Plan performance measures continued, with insights employed to better evaluate business performance and regulatory effectiveness.
A new Regulatory Intelligence and Innovation (RII) strategic framework was developed to further the AGCO’s capacity to generate and use data insights across the agency. As a result, the AGCO is now redesigning and implementing a comprehensive data-driven strategy to strengthen our regulatory approach towards impaired driving.
A renewed Education, Training, and Awareness (ETA) strategy was launched in 2018-19. This program supports AGCO’s regulatory assurance activities and fosters a proactive, compliance-focused culture within the industries it regulates by enhancing its planning and delivery of educational opportunities to support their compliance with relevant laws and regulations. As part of this renewed strategy, the AGCO has approved some 13 ETA projects, including a new initiative and partnership with Equine Guelph to develop online training in the area of horse welfare.
The AGCO leveraged risk management methodologies through the continued use and enhancement of an Enterprise Risk Management Framework. Risks continue to be routinely identified, analyzed, addressed, and monitored across the AGCO.
The AGCO continued to conduct internal audits and evaluations based on a Board-approved three-year rolling Strategic Audit and Evaluation plan. The plan ensures key risk areas and priorities are examined for alignment with the organization’s strategic objectives and for compliance with applicable requirements. A number of audits and evaluations have been conducted and recommendations have been implemented, leading to strengthened internal controls and improved governance and accountability.
Enhancement of the AGCO’s Emergency Management Plan Framework continued, including the creation of business continuity plans for new lines of business and modifications to infrastructure to ensure critical systems and information are protected and available in the event of an emergency.
