Call centres, ticket fulfilment centres and other organizations that provide a ticket order–taking service for licensed lottery events must be registered under the Gaming Control Act, 1992. Licensees that operate their own call centres must use their bona fide members and/or their own staff members, provided that the staff members’ primary responsibility is not providing gaming services that would normally require registration.
If a licensee uses gaming services provided by an unregistered supplier or sub-contractor, the licensee will be in breach of the terms and conditions of the lottery licence.