Game Completion

Relevant Standard(s): 10.5
Application: iGaming


When a game that is interrupted becomes available, is the player required to complete the interrupted game before moving on to place a wager on another game?

For example, if a player has made a wager on Game A and then Game A is interrupted and is not completed at that time, is the player required to complete Game A when it becomes available again before moving on to place a wager on Game B?


Yes, Standard 10.5 does require a player to complete an incomplete game before participating in another game. This would, for example, prevent a player from disconnecting from a game they knew they were going to lose, and then moving on to play another game, leaving the first game in limbo until it is voided and their bet returned.

Relevant Standard Excerpt(s):

10.5 For all single player games, a mechanism shall be in place to require a player to complete an incomplete game before a player is allowed to participate in any other games, where possible.

This interpretation is provided for informational purposes only and does not constitute legal advice. The interpretation relates to a specific set of circumstances and the standards, laws and regulations in force at the time the interpretation was issued; however, it is not an exhaustive or definitive interpretation of the standard(s) referenced herein.

The AGCO has established the Standards Interpretation Protocol, which acts as a single point of contact for inquiries from the gaming industry related to the interpretation of the Standards. For more information, please contact the AGCO’s Customer Service Department at 416 326-8700 (in the GTA) or 1 800 522-2876 (toll free in Ontario).

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