Incident-Based Retail Reporting


The Cannabis Licence Act, 2018 (CLA) and Ontario Regulation 468/18 provide the Registrar with authority to establish standards that govern the following areas:

  • Store premises, equipment, and facilities, including surveillance and security.
  • The prevention of unlawful activities.
  • Advertising and promotional activities.
  • Training related to the responsible use and sale of cannabis.
  • The protection of assets.
  • Record-keeping and measures to maintain confidentiality and security of records.
  • Compliance with the federal cannabis tracking system.

These Standards are outlined in the Registrar’s Standards for Cannabis Retail Stores. Licensees are required to comply with the Registrar’s Standards as well as all applicable laws and regulations, including the Cannabis Control Act, 2017 (CCA), the Cannabis Licence Act, 2018 (CLA), and Ontario Regulation 468/18.

As part of the AGCO’s overall monitoring process to ensure compliance with the Registrar’s Standards, laws and regulations, all licensees are required to comply with the minimum notification obligations to the Registrar as outlined in the AGCO’s established “Regulatory Reporting Requirements – Cannabis” (Notification Matrix). They include (but are not limited to) reporting incidences of lost or stolen product, changes to store layout, and failure of surveillance systems. The Registrar’s Standards for Cannabis Retail Stores (Standard 1.6) require operators to comply with these notification requirements, including meeting the required timeframes for submission.

Standard 8.1, requirement 10 took effect June 30th, 2022, and requires operators of authorized cannabis retail stores to track agreements and acceptance of items, benefits or service (in accordance with Standard 6.5) using the AGCO Cannabis Regulatory Reporting Template for Registrar’s Standard 8.1.10. These records must be made available to the AGCO upon request (as with any other records under Standard 8.1).