Player Support & Information - Online Gambling (igaming) and Sport and Event Betting

Get information about online gambling (igaming) and sport and event betting in Ontario and find support when you need it.


The first of its kind in Canada, Ontario’s new internet gaming market will allow people in Ontario to play on world-class gambling sites, with the assurance that those sites are closely monitored for game integrity, player protections and responsible operations.

The Alcohol and Gaming Commission of Ontario (AGCO) has developed strong rules that gambling sites, and sport and event betting sites have to follow to promote responsible gambling, protect vulnerable people, like youth and self-excluded players, and enhance game integrity.

Visit this page for more information on sport and event betting.

Disclaimer: This information does not revise or the replace the Registrar’s Standards for Internet Gaming (the Standards).

Are you Playing on a Regulated Site?


Look for the iGaming Ontario logo wherever you play as a sign that you’re playing on a site that is being conducted and managed by iGaming Ontario, offers player protections and meets Ontario’s high standards for game integrity and responsible gambling.

iGaming Ontario logo

As of April 4, 2022, online gambling and sport and event betting operators that have completed AGCO's registration process and have a signed operating agreement with iGaming Ontario can begin offering their regulated games and betting platforms to eligible Ontarians of legal age. 

Regulated online gambling is available through the Ontario Lottery and Gaming Corporation (OLG) at The OLG will continue to offer internet gaming through after April 4, 2022.

Benefits of Playing on a Regulated Site

Playing on a regulated site is the safer choice when betting online in Ontario. Here are some of the benefits of playing on a regulated site, and the risks you could face if you don't. Regulated internet gaming operators and suppliers are responsible for ensuring the following outcomes are achieved, as outlined in the Registrar’s Standards for Internet Gaming

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Text version: Benefits of Playing on a Regulated Site graphic

Benefits of playing on a Regulated Site

  • Transparent play for all games is ensured.
  • Accurate pay out of your winnings.
  • Personal information and data are secure.

Risks of playing on an unregulated site

  • Game transparency is not ensured.
  • Payouts may not be timely or accurate and could be withheld or delayed 
  • Your personal information and data may not be secured and your data could be exposed to third-parties or the public without your consent

The AGCO’s responsible gambling measures also help protect players and vulnerable people including youth and self-excluded players.

Learn more about the benefits of playing on a regulated site.

Need Help? Have a Complaint?

Find out how and when to file a complaint with us about an internet gaming operator

Internet gaming complaints and inquiries

You can also view our Frequently Asked Questions for answers to common internet gaming related questions.

Safer gambling

Responsible gambling is a key priority of the AGCO and central to protecting the interests of Ontarians.

Learn more about our Standards and resources for responsible gambling 

Roles of the AGCO and iGaming Ontario

The AGCO registers and regulates online gambling sites and sets standards to protect players while working to ensure game integrity for people across Ontario. The AGCO's Registrar’s Standards for Internet Gaming are meant to ensure that player protections, game integrity, responsible gambling safeguards and anti-money laundering protections are in place.

iGaming Ontario is a subsidiary of the AGCO that is conducting and managing the new online gaming market provided through private gaming companies (Operators). 

Established in July 2021 as a subsidiary of the AGCO, iGaming Ontario is working collaboratively with the AGCO and the Government of Ontario to bring the world’s best online gambling experiences to the province in a safer environment, helping to protect players and provide more choice. 

Learn more about the different roles of the AGCO and iGaming Ontario