Renew your licence or authorization

Find information here about renewing your cannabis related licence or authorization.

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Need to renew your licence?

This link will take you to our iAGCO services.
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iAGCO

You can apply for, manage and renew your cannabis retail manager licence online through iAGCO . 

When to renew

You need to renew your licence or authorization before it expires. 

Contact us

Need help? Contact us now by email or telephone. 

Renew your licence or authorization

How long does it take?

Most of the time it takes six business days to renew a cannabis retail store authorization licence.

Most of the time it takes eight business days to renew a cannabis retail manager licence.

Processing starts after you have submitted a complete application.

It may take longer if:

  • We're waiting for you to provide more information,
  • We're getting more applications than usual, or
  • We have to do a more detailed review of your application.

Don't wait to renew! You must apply for renewal before your current licence expires.

  • If we get your application and fee(s) by the expiry date, you are deemed to continue operating. If you don't receive the renewed licence within the time mentioned above, you might receive a letter to display until your renewal application is finalized.
  • If your licence expires before you apply for renewal, you will have to apply for a new licence.

If you want to continue operating your business, you’ll have to pay a renewal fee before your licence expires. The renewal fee covers some of the ongoing costs of regulation. This includes activities such as inspection and customer service support.  

The AGCO will remind you by email or mail 60 days, 7 days and 2 days before your licence or authorization expires. You must apply to renew your licence and submit the right fee before this expiry date. You can apply to renew your licence or authorization through the iAGCO portal .  

You won’t get your money back if you withdraw your application, or if the AGCO refuses to issue the licence for any reason.

Expired licences or authorizations can’t be renewed.  

If we don’t receive your renewal application by the expiry date, it won’t be valid anymore. You can’t renew an expired licence or authorization. You must apply for a new one.  

You can’t sell cannabis without a valid retail operator licence and retail store authorization.  

Renew

Not renewing a retail manager licence

If your retail manager licence expires, you can’t act as manager of a cannabis retail store.  

Licensed retail operators must make sure that their managers have a valid retail manager licence. You can find the status of AGCO-issued licences on iAGCO. You can also scan the QR code on the licence to confirm the licence status.

Not renewing a retail operator licence

If you don’t renew your retail operator licence, or it’s revoked, your retail store authorization gets canceled too.  

Not renewing a retail store authorization

If you don’t renew your retail store authorization, or it’s revoked, the AGCO might suspend or revoke:

  • any other retail store authorization you have
  • your retail operator licence
  • both

Your cannabis store will have to close. 

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