The AGCO does not resolve or make decisions on disputes regarding gambling-related transactions. You must first pursue your dispute directly with your Operator by submitting a formal complaint with their customer service department. Once you have followed the Operator’s complaint submission process, you will receive a complaint number from them.
If, after the Operator has had enough time to respond based on their service standards, you have not received a response (and you have checked your spam folder to ensure a response was not sent there in error), or you have made a subsequent attempt to contact the Operator regarding a response, you may return to this website to submit a complaint with the AGCO.
Alternatively, if you have received a response that you are unsatisfied with, you have attempted to follow-up with the Operator and your dispute is still not resolved to your satisfaction, you may return to this website to submit a complaint with AGCO.
However, if your complaint relates to a topic such as Responsible Gaming, Suspected Illegal Activity, or Advertising, where it may not be appropriate to contact the Operator first, you can submit a complaint in iAGCO by entering zero in the “Complaint/Dispute Reference Number” field.