Contact AGCO Head Office

The AGCO strives at all times to provide excellent customer service to our stakeholders and members of the public. If you have a question or require any assistance, there are several ways that you can contact us. Services are offered in both English and French.

Mail and In Person

Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East
Suite 200-300
Toronto, Ontario   M2N 0A4

Telephone

Monday to Friday
8:30 a.m. to 5:00 p.m. (Eastern Standard Time)
General telephone: 416-326-8700
Toll free in Ontario: 1-800-522-2876

Fax or Email

General fax: 416-326-5555

General email: customer.service@agco.ca
Website Feedback email: webmaster@agco.ca

Security caution: Do not send confidential information by email. Users should be aware that unless some form of encryption is used, their messages may be intercepted and read by other Internet users.

Press

Media inquiries: 416-326-3202

For more information on the AGCO’s customer service standards, please read our brochure entitled: Customer Service Standards.

You may also contact the following departments directly

Licensing & Registration
90 Sheppard Avenue East, Suite 200
General Inquiries: 416-326-8700
Fax: 416-326-8711

Advertising (Liquor Sales Licensees)
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0404
Fax: 416-326-5555

First Nation Gaming
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0679
Fax: 416-314-1683

Investigation and Enforcement Bureau
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0330
Fax: 416-326-0300

Technical and Laboratory Services Branch
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-5667
Fax: 416-326-5666

Regional Offices

The AGCO maintains nine regional offices across the province to provide timely and convenient services to our stakeholders and the public.

Regional offices provide a variety of services, including Registration, Licensing, Investigations and Enforcement.

Gaming Registration Officers, located at regional offices, receive and process gaming key employee and gaming employee applications for individuals seeking employment or who are currently employed with a casino or slot machine facility. All other types of applications should be forwarded to:

AGCO Head Office
Licensing and Registration Branch
90 Sheppard Avenue East, Suite 200
Toronto, Ontario   M2N 0A4
Telephone: 416-326-8700
Toll free in Ontario: 1-800-522-2876

Gaming Compliance Inspectors, located at regional offices, are responsible for conducting regular inspections of Ontario’s casinos and slot machine facilities.

Regional offices are also staffed with seconded members of the Ontario Provincial Police and Liquor Inspectors designated as Provincial Offences Officers. Their role is to inspect and monitor liquor licensed establishments and gaming facilities for compliance with the Liquor Licence Act and the Gaming Control Act, 1992 respectively.

Regional Offices - Locations

For Niagara Falls, Orillia and Windsor offices, gaming employee applications are accepted in person Monday to Friday between 8:30 a.m. to 4:30 p.m.

Niagara Falls

Registration & Enforcement Unit
The Acres House, 4th Floor
4342 Queen Street
Niagara Falls, Ontario   L2E 7J7

Tel: 905-374-5955
Fax: 905-374-5953

Orillia

Registration & Enforcement Unit
By Mail:
P.O. Box 806 Orillia, ON   L3V 6K7

Courier/In Person:
Huronia Regional Centre
700 Memorial Avenue
Third Floor, Cottage “C”
Orillia, Ontario   L3V 0T7

Tel: 705-329-5045
Fax: 705-329-5050

Windsor

Registration & Enforcement Unit
250 Windsor Avenue, 2nd Floor
Windsor, Ontario   N9A 6V9

Tel: 519-258-2941
Fax: 519-258-7282

For Gananoque, London, Ottawa, Sault Ste. Marie, Sudbury and Thunder Bay offices, gaming employee applications are accepted in person Tuesday, Wednesday and Thursday between 8:30 a.m. to 4:30 p.m.

Gananoque

Registration & Enforcement Unit
380 County Road 2
Gananoque, Ontario   K7G 2V4

Tel: 613-382-6819
Fax: 613-382-3476

London

Registration & Enforcement Unit
150 Dufferin Avenue, Suite 201
London, Ontario   N6A 5N6

Tel: 519-675-7746
Fax: 519-675-7749

Ottawa*

Registration & Enforcement Unit
Emerald Plaza
1547 Merivale Road, Suite 510
Nepean, Ontario   K2G 4V3

Tel: 613-274-0114
Fax: 613-274-7214

Sault Ste. Marie

Registration & Enforcement Unit
740 Great Northern Road
Suite 201
Sault St. Marie, Ontario   P6B 0B4

Tel: 705-946-6552
Fax: 705-946-6557

Sudbury*

Registration & Enforcement Unit
By Mail: 400 Bonin Road, P.O Box 370
Chelmsford, Ontario
P0M 1L0

Courier/In Person: c/o Sudbury Slots
400 Bonin Road
Chelmsford, Ontario   P0M 1L0

Tel: 705-855-8350
Fax: 705-855-8860

Thunder Bay*

Registration & Enforcement Unit
189 Red River Road, Suite 206
Thunder Bay, Ontario   P7B 1A2

Tel: 807-343-7382
Fax: 807-343-7524

*This location offers services in English and French.

AGCO Offices at Racetracks

Thoroughbred

Fort Erie Racetrack, Fort Erie 
Tel: (905) 871-3200 ext. 3612 
8:45 a.m. to 2:00 p.m. Tuesday, Saturday and Sunday 

Woodbine Racetrack, Toronto 
Tel: (416) 675-3993 ext. 2237 
Fax: (416) 674-2695
10:30 a.m. to 5:00 p.m. Wednesday
 8:45 a.m. to 2:00 p.m. Thursday through Sunday

Quarter Horse

Ajax Downs, Ajax 
Tel: (905) 686-1454 ext. 242 
9:00 a.m. to 4:00 p.m. on live race days 

Standardbred

Clinton Raceway, Clinton 
Tel: (519) 482-5270 (ask for the AGCO office) 
10:30 a.m. to 2:30 p.m. on live race days

Dresden Raceway, Dresden 
Tel: (519) 683-1886 (ask for the AGCO office) 
11:30 a.m. to 2:30 p.m. on live race days

Flamboro Downs, Dundas 
Tel: (905) 627-3561 ext. 261 
4:00 p.m. to 8:00 p.m. on live race days 

Georgian Downs, Innisfil 
Tel: (705) 726-2558 (ask for the AGCO office) 
4:00 p.m. to 8:30 p.m. Tuesday and Saturday
3:30 p.m. to 7:30 p.m. Sunday
8:30 a.m. to 11:30 a.m. during Saturday qualifiers

Grand River Raceway, Elora 
Tel: (519) 846-5455 ext. 286
3:30 p.m. to 7:30 p.m. Monday and Friday
3:00 p.m. to 7:30 p.m. Wednesday

Hanover Raceway, Hanover 
Tel: (519) 364-2860 (ask for the AGCO office) 
4:30 p.m. to 8:30 p.m. Monday and Friday

Hiawatha Horse Park, Sarnia 
Tel: (519) 542-2190 (ask for AGCO office) 
4:00 p.m. to 8:00 p.m. on live race days 

Kawartha Downs, Fraserville 
Tel: (705) 939-6316 (ask for the AGCO office) 
3:30 p.m. to 7:00 p.m. on live race days 

Leamington Raceway, Leamington
Tel: (519) 326-8082 (ask for the AGCO office) 
10:30 a.m. to 2:30 p.m. on live race days 

Mohawk Racetrack, Campbellville 
Tel: (905) 854-2255 ext 4311 
4:30 p.m. to 8:30 p.m. on live race days 
8:30 a.m. to 11:30 a.m. during Tuesday and Friday qualifiers 

Rideau Carleton Raceway, Ottawa 
Tel: (613) 822-2211 ext. 355 
4:30 p.m. to 8:30 p.m. on live race days 
8:30 a.m. to 11:30 a.m. during Wednesday qualifiers

Western Fair Raceway, London 
Tel: (519) 438-7203 ext. 511 
5:00 p.m. to 8:30 p.m. Monday and Tuesday
5:15 p.m. to 8:15 p.m. Friday

Woodbine Raceway, Rexdale 
Tel: (416) 675-3993 ext 2641
Winter hours: 
4:30 p.m. – 8:30 p.m. on live race days

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