AGCO services during the COVID-19 pandemic

As a result of public health advice provided by the Government of Ontario, the AGCO’s in-person customer service desks remain closed. This includes the AGCO Customer Service Desk at 90 Sheppard Avenue in Toronto and at all AGCO regional offices.

Should you require assisted service, please call AGCO Customer Service during regular business hours at 416-326-8700 (or 1-800-522-2876 toll free in Ontario). You can also use our online portal iAGCO to send us a message or to access all of our online services. You can manage your applications (new, renewal, transfer, etc.) and check the status of your files. Learn more here.

Licensing offices at Ontario Racetracks have reopened, however, Racing Officials and other AGCO staff may not be stationed in their regular areas during this time. Please see this list of contact options to support you during this time.

Contact AGCO Head Office

The AGCO strives at all times to provide excellent customer service to our stakeholders and members of the public. If you have a question or require any assistance, there are several ways that you can contact us. Services are offered in both English and French.

For more information on the AGCO’s customer service standards, please see Customer Service Standards.

Online

For general inquires or complaints,
please contact the AGCO online
via the iAGCO online portal.

Telephone

Monday to Friday
8:30 a.m. to 5:00 p.m. (Eastern Standard Time)
General telephone: 416-326-8700
Toll free in Ontario: 1-800-522-2876

Email

General email: customer.service@agco.ca

Security caution: Do not send confidential information by email. Users should be aware that unless some form of encryption is used, their messages may be intercepted and read by other Internet users.

Mail

Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East
Suite 200-300
Toronto, Ontario   M2N 0A4

Media Inquiries

416-326-3202
media@agco.ca

AGCO Offices at Racetracks

Licensing offices at Ontario Racetracks have reopened, however, Racing Officials and other AGCO staff may not be stationed in their regular areas during this time. Please see this list of contact options to support you during this time.

Ajax Downs, Ajax
50 Alexander’s Crossing
Ajax, ON  L1Z 2E6
Tel: (905) 686-1454 ext. 242 

Clinton Raceway, Clinton 
P.O. Box 775
147 Beech Street at Mill Street
Clinton, ON  N0M 1L0
Tel: (519) 482-5270 (ask for the AGCO office) 

Dresden Raceway, Dresden 
P.O. Box 790
1244 North Street
Hwy 21 south of Hwy 78
Dresden  ON  N9A 6P6
Tel: (519) 683-1886 (ask for the AGCO office) 

Flamboro Downs, Dundas 
967  HWY 5 West
Dundas, ON  L9H 5E2
Tel: (905) 627-3561 ext. 261  

Fort Erie Race Track, Fort Erie 
230 Catherine St.
Fort Erie, ON  L2A 5N9
Tel: (905) 871-3200 ext. 3612 

Georgian Downs, Innisfil 
7485 5th Side Road
Innisfil, ON  L9S 3S1
Tel: (705) 726-2558 (ask for the AGCO office) 

Grand River Raceway, Elora 
7445 Wellington Road 21
RR 2
Elora, ON  N0B 1S0
Tel: (519) 846-5455 ext. 286

Hanover Raceway, Hanover 
265 5th Street
Hanover, ON  N4N 3X3
Tel: (519) 364-2860 (ask for the AGCO office) 

Hiawatha Horse Park, Sarnia
1730 London Line
Sarnia  ON  N7T 7H2
Tel: (519) 542-2190 (ask for AGCO office)  

Kawartha Downs, Fraserville 
1382 County Road
Hwy 28
Fraserville, ON  K0L 1V0
Tel: (705) 939-6316 (ask for the AGCO office) 

Leamington Raceway, Leamington
194 Erie Street North
Leamington ON  N9E 2X1
Tel: (519) 326-8082 (ask for the AGCO office)  

Mohawk Park, Campbellville 
9430 Guelph Line,
Campbellville ON L0P 1B0
Tel: (905) 854-2255 ext 4311 

Rideau Carleton Raceway, Ottawa 
4837 Albion Road
Gloucester, ON  K1X 1A3
Tel: (613) 822-2211 ext. 355 

The Raceway at Western Fair District, London 
Western Fair Association
P.O. Box 7550
316 Rectory Street
London, ON  N5Y 5P8
Tel: (519) 438-7203 ext. 511 

Woodbine Racetrack, Toronto 
P.O. Box 156
555 Rexdale Blvd
Rexdale, ON  M9W 5L2
Tel: (416) 675-3993 ext. 2237

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