Contact AGCO Head Office
The AGCO strives at all times to provide excellent customer service to our stakeholders and members of the public. If you have a question or require any assistance, there are several ways that you can contact us. Services are offered in both English and French.
Mail and In Person
Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East
Suite 200-300
Toronto, Ontario M2N 0A4
Telephone
Monday to Friday
8:30 a.m. to 5:00 p.m. (Eastern Standard Time)
General telephone: 416-326-8700
Toll free in Ontario: 1-800-522-2876
Fax or Email
General fax: 416-326-5555
General email: customer.service@agco.ca
Website Feedback email: webmaster@agco.ca
Security caution: Do not send confidential information by email. Users should be aware that unless some form of encryption is used, their messages may be intercepted and read by other Internet users.
Press
Media inquiries: 416-326-3202
For more information on the AGCO’s customer service standards, please read our brochure entitled: Customer Service Standards.
You may also contact the following departments directly
Licensing & Registration
90 Sheppard Avenue East, Suite 200
General Inquiries: 416-326-8700
Fax: 416-326-8711
Advertising (Liquor Sales Licensees)
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0404
Fax: 416-326-5555
First Nation Gaming
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0679
Fax: 416-314-1683
Investigation and Enforcement Bureau
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-0330
Fax: 416-326-0300
Technical and Laboratory Services Branch
90 Sheppard Avenue East, Suite 200
Telephone: 416-326-5667
Fax: 416-326-5666
Regional Offices
The AGCO maintains nine regional offices across the province to provide timely and convenient services to our stakeholders and the public.
Regional offices provide a variety of services, including Registration, Licensing, Investigations and Enforcement.
Gaming Registration Officers, located at regional offices, receive and process gaming key employee and gaming employee applications for individuals seeking employment or who are currently employed with a casino or slot machine facility. All other types of applications should be forwarded to:
AGCO Head Office
Licensing and Registration Branch
90 Sheppard Avenue East, Suite 200
Toronto, Ontario M2N 0A4
Telephone: 416-326-8700
Toll free in Ontario: 1-800-522-2876
Gaming Compliance Inspectors, located at regional offices, are responsible for conducting regular inspections of Ontario’s casinos and slot machine facilities.
Regional offices are also staffed with seconded members of the Ontario Provincial Police and Liquor Inspectors designated as Provincial Offences Officers. Their role is to inspect and monitor liquor licensed establishments and gaming facilities for compliance with the Liquor Licence Act and the Gaming Control Act, 1992 respectively.
Regional Offices - Locations
For Niagara Falls, Orillia and Windsor offices, gaming employee applications are accepted in person Monday to Friday between 8:30 a.m. to 4:30 p.m.
Niagara Falls
Registration & Enforcement Unit
The Acres House, 4th Floor
4342 Queen Street
Niagara Falls, Ontario L2E 7J7
Tel: 905-374-5955
Fax: 905-374-5953
Orillia
Registration & Enforcement Unit
By Mail:
P.O. Box 806 Orillia, ON L3V 6K7
Courier/In Person:
Huronia Regional Centre
700 Memorial Avenue
Third Floor, Cottage “C”
Orillia, Ontario L3V 0T7
Tel: 705-329-5045
Fax: 705-329-5050
Windsor
Registration & Enforcement Unit
250 Windsor Avenue, 2nd Floor
Windsor, Ontario N9A 6V9
Tel: 519-258-2941
Fax: 519-258-7282
For Gananoque, London, Ottawa, Sault Ste. Marie, Sudbury and Thunder Bay offices, gaming employee applications are accepted in person Tuesday, Wednesday and Thursday between 8:30 a.m. to 4:30 p.m.
Gananoque
Registration & Enforcement Unit
380 County Road 2
Gananoque, Ontario K7G 2V4
Tel: 613-382-6819
Fax: 613-382-3476
London
Registration & Enforcement Unit
150 Dufferin Avenue, Suite 201
London, Ontario N6A 5N6
Tel: 519-675-7746
Fax: 519-675-7749
Ottawa*
Registration & Enforcement Unit
Emerald Plaza
1547 Merivale Road, Suite 510
Nepean, Ontario K2G 4V3
Tel: 613-274-0114
Fax: 613-274-7214
Sault Ste. Marie
Registration & Enforcement Unit
740 Great Northern Road
Suite 201
Sault St. Marie, Ontario P6B 0B4
Tel: 705-946-6552
Fax: 705-946-6557
Sudbury*
Registration & Enforcement Unit
By Mail: 400 Bonin Road, P.O Box 370
Chelmsford, Ontario
P0M 1L0
Courier/In Person: c/o Sudbury Slots
400 Bonin Road
Chelmsford, Ontario P0M 1L0
Tel: 705-855-8350
Fax: 705-855-8860
Thunder Bay*
Registration & Enforcement Unit
189 Red River Road, Suite 206
Thunder Bay, Ontario P7B 1A2
Tel: 807-343-7382
Fax: 807-343-7524
*This location offers services in English and French.
AGCO Offices at Racetracks
Thoroughbred
Fort Erie Racetrack, Fort Erie
Tel: (905) 871-3200 ext. 3612
8:45 a.m. to 2:00 p.m. Tuesday, Saturday and Sunday
Woodbine Racetrack, Toronto
Tel: (416) 675-3993 ext. 2237
Fax: (416) 674-2695
10:30 a.m. to 5:00 p.m. Wednesday
8:45 a.m. to 2:00 p.m. Thursday through Sunday
Quarter Horse
Ajax Downs, Ajax
Tel: (905) 686-1454 ext. 242
9:00 a.m. to 4:00 p.m. on live race days
Standardbred
Clinton Raceway, Clinton
Tel: (519) 482-5270 (ask for the AGCO office)
10:30 a.m. to 2:30 p.m. on live race days
Dresden Raceway, Dresden
Tel: (519) 683-1886 (ask for the AGCO office)
11:30 a.m. to 2:30 p.m. on live race days
Flamboro Downs, Dundas
Tel: (905) 627-3561 ext. 261
4:00 p.m. to 8:00 p.m. on live race days
Georgian Downs, Innisfil
Tel: (705) 726-9400 ext. 406
4:00 p.m. to 8:30 p.m. Tuesday and Saturday
3:30 p.m. to 7:30 p.m. Sunday
8:30 a.m. to 11:30 a.m. during Saturday qualifiers
Grand River Raceway, Elora
Tel: (519) 846-5455 ext. 286
3:30 p.m. to 7:30 p.m. Monday and Friday
3:00 p.m. to 7:30 p.m. Wednesday
Hanover Raceway, Hanover
Tel: (519) 364-2860 (ask for the AGCO office)
4:30 p.m. to 8:30 p.m. Monday and Friday
Hiawatha Horse Park, Sarnia
Tel: (519) 542-2190 (ask for AGCO office)
4:00 p.m. to 8:00 p.m. on live race days
Kawartha Downs, Fraserville
Tel: (705) 939-6316 (ask for the AGCO office)
3:30 p.m. to 7:00 p.m. on live race days
Mohawk Racetrack, Campbellville
Tel: (905) 854-2255 ext 4311
4:30 p.m. to 8:30 p.m. on live race days
8:30 a.m. to 11:30 a.m. during Tuesday, Friday and Saturday qualifiers
Rideau Carleton Raceway, Ottawa
Tel: (613) 822-2211 ext. 355
4:30 p.m. to 8:30 p.m. on live race days
8:30 a.m. to 11:30 a.m. during Wednesday qualifiers
Western Fair Raceway, London
Tel: (519) 438-7203 ext. 511
5:00 p.m. to 8:30 p.m. Monday and Tuesday
5:15 p.m. to 8:15 p.m. Friday
Woodbine Raceway, Rexdale
Tel: (416) 675-3993 ext 2641
Winter hours:
4:30 p.m. – 8:30 p.m. on live race days