Strategic Plan for the Business Plan April 1, 2021 to March 31, 2024

Vision

A world-class regulator that is innovative, proactive, and socially responsible.

Mandate

To regulate in accordance with the principles of honesty, integrity, and in the public interest.

Our Strategic Goals

1. Modern Regulator
2. Service Excellence
3. People First

Our Key Commitments

1. Modern regulator:
   1. Risk-based, outcomes-based, compliance focused
   2. Strategy-driven
   3. Evidence-based
   4. Digital-first mindset
2. Service excellence:
   1. Reduce regulatory burden
   2. Value for money
   3. Support innovation and consumer choice
   4. Customer-centred and responsive
3. People first:
   1. Culture of accountability and trust
   2. Empower people and foster growth
   3. Outcomes-based and coaching-oriented leadership
   4. Progressive, flexible and inclusive

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