Organizational Structure(Text version)

Board of Directors and Chair

The Board of the AGCO (the Board) is created and assigned functions and responsibilities by the Alcohol, Cannabis and Gaming Regulation and Public Protection Act, 1996. Appointments to the Board are the prerogative of the Premier and are administered through the Public Appointments Secretariat.

The Board is currently composed of a Chair and four Members, all of whom are part-time appointees. The Chair provides leadership and guidance to the members of the Board. The Board is responsible for the overall stewardship and governance of the AGCO, which includes:

  • Setting goals and developing policy and strategic direction for the AGCO to fulfill its mandate
  • Overseeing the management of the AGCO’s financial affairs
  • Approving the AGCO’s annual report and business plan, in accordance with the Agencies and Appointments Directive, 2018
  • Overseeing the AGCO’s audit plan and reports
  • Establishing fees and a schedule of monetary penalties, subject to Minister approval, in accordance with section 14 of the Alcohol, Cannabis and Gaming Regulation and Public Protection Act, 1996
  • Overseeing and appointing members of the Horse Racing Appeal Panel, in accordance with section 7 of the Horse Racing Licence Act, 2015

As a whole, the Board brings a broad range of experience, skills and qualifications related to business, finance, corporate governance, regulation, adjudication and law, which allow it to effectively oversee the Agency.

View the biographies of the current Board Members.

Chief Executive Officer (CEO)

The CEO, under the direction of the Board, provides leadership and direction to the staff of the AGCO.  The Executive Office shapes the values, principles and major operating policies of the AGCO, provides strategic direction and leadership to the various operating Branches of the AGCO, and ensures the AGCO fulfills its regulatory mandate in an effective and efficient manner.  Advice is provided to the Board, and the annual Business Plan for the AGCO is prepared and presented to the AGCO Board for consideration and approval.

Horse Racing Appeal Panel (HRAP)

The Horse Racing Appeal Panel (HRAP) is an independent adjudicative body mandated to hear appeals of decisions made under the Rules of Racing. It was established on April 1, 2016 under the Horse Racing Licence Act, 2015. Members are appointed to the Panel by the Board of the AGCO.

Operations Division

This Division is responsible for a number of functions and activities, including licensing and registration for all lines of business; compliance, forensic investigations and audit activities for operators in the liquor and gaming industries; testing and approving electronic games and equipment against Ontario Technical Standards; and assessing supplier and OLG quality assurance and testing procedures. AGCO Compliance Officials:

  • conduct Liquor Licence Act investigations at licensed premises, monitor liquor licensed premises for compliance with the Liquor Licence Act and investigate complaints/breaches of the Liquor Licence Act, sometimes in partnership with local police services
  • inspect charitable gaming facilities for compliance, such as bingo halls and break open ticket retailers, and inspect retailers that sell OLG lottery products
  • inspect privately run recreational cannabis retail stores to confirm ongoing compliance with the Cannabis Licence Act, 2018 and regulations and standards

  • investigate serious racing violations, illegal gambling activities, horse abuse and deaths, and race fixing and other racing and rule infractions, monitor and enforce equine medication control programs and enforce Judges/Stewards’ orders and rulings.

Strategy and Policy Division

This Division coordinates and supports a number of strategic functions and informs regulatory direction through evidence-based policy making. By providing coordination, prioritization, planning and reporting functions through the use of leading practices, it helps to ensure that major projects stay on track and outcomes are aligned to strategic goals. The Division is responsible for the implementation of the change management framework, and transforming the organizational culture to support the strategic goal of providing a rewarding workplace. It provides leadership for the execution of a dedicated, strategic approach to stakeholder engagement and develops the AGCO’s Strategic and Corporate Plans.

Corporate Services Division

The Corporate Services Division provides strategic advice and guidance on all aspects of the AGCO’s day-to-day administration. The portfolio also includes the management of AGCO’s physical space, a total of 9 offices, which includes the Toronto Head Office and regional offices spanning across Ontario. 

This Division is responsible for a number of functions and activities, including:

  • All Human Resource programs and services supporting People First strategic direction; full cycle Human Resources operational services, Diversity, Inclusion and Accommodation, Wellness, Employee Engagement, Coaching, Management/Labour Relations, Talent Management & Succession Planning, Talent Data Analytics and Reporting.
  • Finance and Administration service and resources:  Financial Planning & Reporting, Accounting, Payroll, Procurement (including oversight of vendor management) and Facilities management, Mail and Courier services.
  • Effective and efficient planning and execution of annual Internal Audit plan, as well as efficient functioning of Enterprise Risk management and Program Evaluation.

Information and Information Technology (I&IT) Division 

The I&IT Division, in partnership with each business area, will provide strategic advice and technology enablement to support the AGCO’s strategic direction – Digital First and Work of the Future.  The division oversees the AGCO’s investment in information and information technology to ensures that they are managed and leveraged as valued assets. Through the power of innovation and digital technologies, the ISD is empowered to make it easier for people and businesses to interact and engage with the AGCO

The Information Services division is responsible for the complex and varied technology portfolio, which includes oversight of:

  • IT Planning and Roadmaps
  • Providing Innovative Business Solutions
  • Providing Robust Technology Platforms serving Internal and External Stakeholders
  • Enterprise Architecture & Design
  • Business Requirements Management
  • Development and configuration of AGCO systems
  • Quality Assurance and Testing
  • Information Security / Cyber Security
    • Breach Response, Threat Risk Assessment, Incident Management, Vulnerability Assessments, Security Awareness, Monitoring
  • Data Management and Data Governance
    • Data Modeling, Data Profiling / Quality, Meta Data Management
    • Access & Privacy,  Record Management, Freedom of Information Inquire
  •  Providing Datacenter and Infrastructure backbone for AGCO’s technology services
  • End-User Solutions and Helpdesk

Communications and Corporate Affairs Division

This Division provides strategic communications advice and services by implementing corporate programs to manage media relations and the AGCO’s public reputation.  This includes overseeing the development of internal and external communication materials and publications to ensure consistency in messaging and presentation.  Key to this role is managing and overseeing the AGCO’s website and Intranet portal.  The Division supports the building of understanding and acceptance of organizational objectives and policy priorities through regular communication with staff.  It also acts as the primary liaison with government to support government programs and initiatives and to manage issues.

The Corporate Secretariat responsible for Board support also resides within the division, and assists the Board in fulfilling its policy and governance responsibilities.  This includes ensuring that key corporate accountability measures, such as preparation of the Annual Report, are completed within government timelines and monitoring compliance with the memorandum of understanding (MOU) between government and the AGCO.  This area also includes staff tasked with the administration of the Horse Racing Appeal Panel, the members of which are appointed by the AGCO Board.

Investigation and Enforcement Bureau

The Investigation and Enforcement Bureau is comprised of approximately 160 Ontario Provincial Police Officers, fully integrated as a Bureau within the AGCO. The Bureau’s three branches are responsible for conducting criminal, provincial and regulatory (eligibility) investigations across all lines of business regulated by the AGCO. It also provides investigative expertise and effective information sharing to external law enforcement, regulatory and industry stakeholder agencies, to ensure integrity and public safety within these regulated industries.

Legal Services Division

The Division provides a broad range of legal services such as reviewing Notices of Proposals, representing the Registrar and Deputy Registrar at hearings, providing advice and opinions to AGCO staff and on corporate issues e.g. Freedom of Information, drafting legislation and contracts, and assisting in policy development. Counsel represent the Registrar of Alcohol, Gaming and Racing at hearings before the Licence Appeal Tribunal and the Horse Racing Appeal Panel and prepare appeals to the Divisional Court and to the Court of Appeal.

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