Question Answer
  1. Is your organization complying with the requirements of the Customer
    Service Standard that came into effect prior to this report and are you
    implementing the Customer Service training policy by continuing to train
    staff on an ongoing basis?
Yes
  1. Does your organization have written accessibility policies and a statement
    of commitment?
Yes
  1. Has your organization established, implemented, maintained and posted
    a multi-year accessibility plan?
Yes
  1. Does your organization provide its emergency procedures, plans or public
    safety information that it makes available to public, in an accessible format
    upon request?
Yes
  1. Does your organization provide individualized emergency response information for employees that require it and does it review the information in
    accordance with the Employment Standard?
Yes
  1. Do you include accessibility criteria and features in your procurement
    process and, if applicable, do you incorporate accessibility features when
    designing, procuring or acquiring self-service kiosks?
Yes

This is a copy of the report filed with the Government of Ontario on December 13, 2013 11:11:55 AM Certification ID: SCR346109

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