Which of the of the following best describes the nature of your issue?

Dispute with a specific igaming website General complaint about igaming and its regulation in Ontario



Although some issues can be addressed directly by the AGCO, most disputes related to igaming can be best resolved by contacting the Customer Service department of your regulated igaming site.


Complaints of this nature may include:

  • Whether or not you have won
  • How much you received as a payout
  • The way your payments were managed
  • Terms and conditions of an Operator or a specific game
  • Bonus Offers
  • ID Verification
  • Closure of your account
  • Decisions such as voiding or cancelling your bet
  • IT / technical issues with a site or a game (eg. site down, failure during a game)
  • Customer Service Issues

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