Operational performance

Digital First

The AGCO provides user- based services and information through multiple windows and service channels anytime and anywhere.

Outcome Metric:

% of users using digital options¹ to transact with the AGCO meets or exceeds target of 85%.

89.6%

Service Experience

A service-centred design that optimizes the service experience, engages customers proactively and identifies opportunities for improvements.

Output Metric:

Online application turnaround time (in days)² meets or is lower than target of 20 days.

45

Outcome Metric:

% of clients satisfied with services³ meets or exceeds

target of 75%.

74%

Value for Money

Ensuring value per transaction (internal and external) with a focus on streamlining process and reducing regulatory burden.

Output Metric:

% of applications for SOPs auto-issued meets or exceeds target of 90%.

40.4%

Employee Experience

The level of engagement and enablement is directly correlated with higher productivity, increased motivation and job satisfaction.

Outcome Metric:

The % of AGCO staff who would recommend AGCO as a place to work⁴ meets or exceeds target of 75%.

86%

Outcome Metric:

The % of AGCO staff who believe they have opportunities to have their ideas adopted and put into use⁵ meets or exceeds target of 70%.

76%