2.23 Players shall be provided with an easy and obvious way to set gaming limits (financial and time-based) upon registration and at any time after registration. (Also applicable to Gaming-Related Suppliers) [Amended: February, 2022]

Requirements – At a minimum:

  1. Players shall be provided with the option to set loss and deposit limits during registration.
  2. Operators must offer players the options of setting limits on any number of the following:
    1. Deposit limits, where the amount a player deposits into their account is limited over a period of time chosen by the player,
    2. Loss limits, where the amount lost (i.e., winnings subtracted from the amount spent) is restricted.
  3. The period or duration of the financial or time-based limits offered must include, 24 hours, 7 days and one month. Where the player sets simultaneous periods (e.g., a deposit limit for a day and for a week), the lowest limit must apply. 
  4. Financial and time limit functions must be easy to find, reach and initiate or change at any time after the player has registered and opened an account.

2.24 Where a gaming limit has been previously established by a player, a request by the player to relax or eliminate that limit shall only be implemented after a cooling-off period of at least 24 hours. (Also applicable to Gaming-Related Suppliers) 

Requirements – At a minimum:

  1. The Operator must not relax or eliminate a gaming limit without a request from the player and only after the expiry of the cooling-off period.
  2. Gaming limits must be enforced by the gaming system.

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