2.13 Individuals shall have the option to take a break in play, in addition to a formal self-exclusion program. (Also applicable to Gaming-Related Suppliers)
Requirements – At a minimum:
- Users shall have the option to initiate a short-term break in their play.
- Operators shall provide the option to take a one day, one week, one month, two month, or three month break.
- Once an individual initiates a break, they shall be unable to place further wagers during the time period of the break.
2.14 Operators shall provide a voluntary self-exclusion program for their site. [Amended February 2023]
Requirements – At a minimum:
- Operators’ self-exclusion programs shall be well promoted and easily accessible.
- The self-exclusion registration process shall be efficient and support-oriented, and shall include the provision of resources and information about where to get help.
- The terms and conditions of the self-exclusion program shall be clearly worded, including: the player’s obligations under the agreement, the consequences of self exclusion, and the process for returning to play safely.
- Clearly defined term lengths that must include options for terms lasting six months, one year and five years.
- Once an individual self-excludes, they shall be immediately logged out of their account and unable to login in for the duration of their exclusion.
- Operators must, as soon as is practicable, take all reasonable steps to prevent any marketing material, incentives or promotions from being sent to the self-excluded individual for the duration of the self-exclusion period.
- Once a player self excludes, the wager is brought to an end.
- Operators shall refund a player’s wager if the player enrolls in a self-exclusion program prior to the commencement of an event or series of events on which the outcome of the wager is determined.
- Operators are not required to refund a player’s wager if the player enrolls in a self-exclusion program after the commencement of an event or series of events on which the outcome of the wager is determined.
- Operators must maintain a register of those excluded with appropriate records (name, address, other details, and any membership or account details that may be held by the registrant)
- Operators shall take active steps to identify, and if required, remove self-excluded persons from the gaming site when they are found to be in breach of their self-exclusion agreement.
- A mechanism shall be in place to facilitate the return of the balance of unused funds to a self-excluded individual, when requested by the individual.
Note: Once directed by the Registrar, Operators will be required to participate in a coordinated, centralized self-exclusion program, that shall be in place to allow players to automatically exclude themselves from all online Operator platforms, including OLG.