AGCO’s Accessibility Plan and Policies

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) develops, implements and enforces accessibility standards so that goods, services, facilities, accommodation, employment, buildings, structures and premises are accessible to persons with disabilities. The AODA and its regulations are important steps in creating a barrier-free and accessible Ontario by 2025.

Ontario Regulation 191/11, the Integrated Accessibility Standards Regulation (IASR) under the AODA, establishes accessibility standards for information and communications, employment, transportation, design of public spaces and customer service. In accordance with Ontario Regulation 191/11, the AGCO has developed, implemented and maintains policies for the provision of goods, services and facilities to persons with disabilities (please read the AGCO’s Accessible Customer Service Policy). In addition, the AGCO has established a multi-year Accessibility Plan and Policies which outline the AGCO’s commitment, policies and strategies to prevent and remove barriers, improve opportunities for people with disabilities, and address the current and future requirements of the AODA. The AGCO’s Accessibility Plan and Policies document is updated annually to include information on the AGCO’s progress in implementing its multi-year plan and to ensure the AGCO meets its reporting requirements under the IASR.

If you have any questions about the AGCO’s Accessible Customer Service Policy or its Accessibility Plan and Policies, or if you require any of our materials in an accessible format, please contact AGCO Customer Service at (416) 326-8700 or toll-free in Ontario at 1-800-522-2876, or by email at customer.service@agco.ca. You can also send your comments by fax to (416) 326-5555, or write us at:

Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East, Suite 200
Toronto, Ontario M2N 0A4

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