The AGCO strives to provide excellent customer service to our stakeholders and members of the public. If you have a question or require any assistance, please contact us using one of the methods listed below. Services are offered in both English and French.
For more information on the AGCO’s customer service standards, please see Customer Service Standards.
Online
All of our services are available online via the iAGCO portal, making it fast, easy, and convenient for you to conduct business with the AGCO. Through the portal, you can:
- Apply for a licence or registration
- Renew a licence or registration
- Transfer a licence
- Apply for a Special Occasion Permit
- Make a regulatory submission
- Submit an inquiry
- File a complaint
For more information on iAGCO, please visit see iAGCO Information.
Telephone
Monday to Friday
8:30 a.m. to 5:00 p.m. (Eastern Standard Time)
General telephone: 416-326-8700
Toll free in Ontario: 1-800-522-2876
General email: customer.service@agco.ca
Security caution: Do not send confidential information by email. Users should be aware that unless some form of encryption is used, their messages may be intercepted and read by other Internet users.
Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East
Suite 200-300
Toronto, Ontario M2N 0A4
In-Person Service Available by Appointment
If you are unable to complete your service online or over the telephone, in-person service is available by appointment. There is no walk-in service available at our head office or regional offices. Do not visit these offices without an appointment.
For urgent service requests or to make an appointment for in-person service, please call our Contact Centre during regular business hours at 416-326-8700 or 1-800-522-2876 toll free in Ontario.
In person service is available at several racetrack locations (see below) for persons requiring assistance with a horse racing-related licence. You can also connect with a Licensing Agent at racinglicencing@agco.ca.
News Media Inquiries
Subscribe to Receive Email Updates
Join our email subscription list to receive the latest news from the AGCO.
Subscribe to Applications Undergoing Public Notice
Sign up to receive emails with updates of new applications undergoing public notice. You can choose the types of applications and specify the locations you would like to subscribe to.
AGCO Offices at Racetracks
To view the schedules and contact information for our Race Officials, please see this Race Day Contact List.
To view the schedules and contact information for the AGCO’s Racetrack Licensing Offices, please see https://www.agco.ca/agco-licensing-office-hours.
Ajax Downs, Ajax
50 Alexander’s Crossing
Ajax, ON L1Z 2E6
Tel: (905) 686-1454 ext. 242
Clinton Raceway, Clinton
P.O. Box 775
147 Beech Street at Mill Street
Clinton, ON N0M 1L0
Tel: (519) 482-5270 (ask for the AGCO office)
Flamboro Downs, Dundas
967 HWY 5 West
Dundas, ON L9H 5E2
Tel: (905) 627-3561 ext. 261
Fort Erie Race Track, Fort Erie
230 Catherine St.
Fort Erie, ON L2A 5N9
Tel: (905) 871-3200 ext. 3612
Georgian Downs, Innisfil
7485 5th Side Road
Innisfil, ON L9S 3S1
Tel: (705) 726-2558 (ask for the AGCO office)
Grand River Raceway, Elora
7445 Wellington Road 21
RR 2
Elora, ON N0B 1S0
Tel: (519) 846-5455 ext. 286
Hanover Raceway, Hanover
265 5th Street
Hanover, ON N4N 3X3
Tel: (519) 364-2860 (ask for the AGCO office)
Kawartha Downs, Fraserville
1382 County Road
Hwy 28
Fraserville, ON K0L 1V0
Tel: (705) 939-6316 (ask for the AGCO office)
Mohawk Park, Campbellville
9430 Guelph Line,
Campbellville ON L0P 1B0
Tel: (905) 854-2255 ext 4311
Rideau Carleton Raceway, Ottawa
4837 Albion Road
Gloucester, ON K1X 1A3
Tel: (613) 822-2211 ext. 355
The Raceway at Western Fair District, London
Western Fair Association
P.O. Box 7550
316 Rectory Street
London, ON N5Y 5P8
Tel: (519) 438-7203 ext. 511
Woodbine Racetrack, Toronto
P.O. Box 156
555 Rexdale Blvd
Rexdale, ON M9W 5L2
Tel: (416) 675-3993 ext. 2237