Monday, April 27, 2020

The AGCO remains committed to helping organizations that are licensed to conduct charitable lotteries in Ontario throughout the COVID-19 pandemic and its aftermath. The AGCO understands that charitable priorities and operational circumstances are changing due to the evolving health and safety situation.

Flexibility on Use of Lottery Proceeds

In addition to the flexible lottery options published on March 19, AGCO is continuing to offer guidance and support to all those who rely on the AGCO’s services.

During this period, AGCO is committed to being flexible on the use of charitable proceeds, where legally permissible. Charities are encouraged to contact the AGCO to discuss individual circumstances, and potential areas of flexibility that may help address some issues during this time.

AGCO would like to recognize the work of charitable organizations, your contributions in local communities, and your ability to respond to this extraordinary situation.

Break Open Tickets

To further increase flexible options for charities, the AGCO will temporarily permit Break Open Tickets to be sold without a licence number or charity name imprinted on the ticket, where necessary and on a temporary basis.

This change, requested by charitable organizations and suppliers, is needed while some businesses involved in imprinting tickets remain closed. Tickets and reporting obligations will be tracked by retailers and suppliers through ticket serial numbers.

The AGCO reminds charities and retailers to practice and implement social distancing measures to help ensure the health and safety of the public. The AGCO continues to work closely with and support the provincial government with public health objectives.

Contact the AGCO for More Information

The AGCO’s Customer Service can be reached at 1-800-522-2876, Monday to Friday from 8:30 a.m. to 5 p.m. Charitable gaming licence related inquiries can be sent directly to the AGCO’s Eligibility Officers at

For general information on charitable gaming, visit Charitable Lottery Licensing Overview. Stay on top of AGCO COVID-19 updates, or follow @Ont_AGCO on Twitter.

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