Five Year Planning
|Percentage of compliance matters resolved through the Letter of Incident (LOI) process without a request for hearing.
|Maintain the ratio of compliance matters resolved through LOI process without request for hearing at an average of 90%.
|94% compliance matters resolved through LOI process exceeds AGCO target
|Percentage of high-risk infractions following transition to a compliance-based operating model.
|Maintain an average 30% decrease in infractions compared to benchmark data.
|85% decrease in high risk infractions compared to benchmark exceeds AGCO target
|Average gaming and liquor application turnaround time.
|Average turnaround time meets or is better than AGCO Standard (30 days).
|Liquor: 13.25 days
Gaming: 12 days
is lower than AGCO Standard for turnaround.
|Average electronic gaming lab testing turnaround time.
|Average turnaround time meets or is better than comparable jurisdictions (New Jersey = 53 days, Michigan = 52 days, and Nevada = 35 days).
|20 days average turnaround, better than all comparable jurisdictions.
|Percentage of stakeholders indicating a high level of engagement following AGCO consultations using a Stakeholder Engagement Plan.
|Percentage stakeholders reported feeling engaged/highly engaged during stakeholder consultations averages 80%.
|88% of stakeholders participating in the Cannabis Webinar Series reported feeling engaged/highly engaged, exceeding AGCO target.
|93% of stakeholders participating in the Municipal Engagement Webinar Series reported feeling engaged engaged/highly engaged, exceeding AGCO target.
|Overall customer satisfaction with iAGCO, the AGCO’s new automated online licensing and registration solution.
|Percentage of customers reporting feeling satisfied with iAGCO averages 80%.
|93% of customers indicate they are satisfied with iAGCO, exceeding AGCO target.
|Percentage of gaming operators indicating excellent level of satisfaction with AGCO testing and lab services.
|Increase percentage of gaming operators indicating excellent level of service to 75%.
|100% of gaming operators indicating excellent level of service exceeds AGCO target.
|Time to Fill Vacancies (Weeks).
|Average time to fill vacancies meets or is better than AGCO internal target (8 weeks).
|6.7 weeks average time taken to fill vacancies exceeds AGCO target.
|Number of Training Hours Per Employee.
|Average number of training hours taken per employee meets or exceeds AGCO target (15.75 hours).
|19.08 hours of training per employee exceeds AGCO target.