|
Strategic Goal Supported |
Performance Measure |
Five Year Planning Cycle Target |
Results 2018-19 |
|---|---|---|---|
| Modern Regulator |
Percentage of compliance matters resolved through the Letter of Incident (LOI) process without a request for hearing. | Maintain the ratio of compliance matters resolved through LOI process without request for hearing at an average of 90%. | 94% compliance matters resolved through LOI process exceeds AGCO target |
| Percentage of high-risk infractions following transition to a compliance-based operating model. | Maintain an average 30% decrease in infractions compared to benchmark data. | 85% decrease in high risk infractions compared to benchmark exceeds AGCO target | |
| Value for Money |
Average gaming and liquor application turnaround time. | Average turnaround time meets or is better than AGCO Standard (30 days). | Liquor: 13.25 days Gaming: 12 days is lower than AGCO Standard for turnaround. |
| Average electronic gaming lab testing turnaround time. | Average turnaround time meets or is better than comparable jurisdictions (New Jersey = 53 days, Michigan = 52 days, and Nevada = 35 days). | 20 days average turnaround, better than all comparable jurisdictions. | |
| Strategic Engagement |
Percentage of stakeholders indicating a high level of engagement following AGCO consultations using a Stakeholder Engagement Plan. | Percentage stakeholders reported feeling engaged/highly engaged during stakeholder consultations averages 80%. | 88% of stakeholders participating in the Cannabis Webinar Series reported feeling engaged/highly engaged, exceeding AGCO target. |
| 93% of stakeholders participating in the Municipal Engagement Webinar Series reported feeling engaged engaged/highly engaged, exceeding AGCO target. | |||
| Quality Service Experience |
Overall customer satisfaction with iAGCO, the AGCO’s new automated online licensing and registration solution. | Percentage of customers reporting feeling satisfied with iAGCO averages 80%. | 93% of customers indicate they are satisfied with iAGCO, exceeding AGCO target. |
| Percentage of gaming operators indicating excellent level of satisfaction with AGCO testing and lab services. | Increase percentage of gaming operators indicating excellent level of service to 75%. | 100% of gaming operators indicating excellent level of service exceeds AGCO target. | |
| Rewarding Workplace |
Time to Fill Vacancies (Weeks). | Average time to fill vacancies meets or is better than AGCO internal target (8 weeks). | 6.7 weeks average time taken to fill vacancies exceeds AGCO target. |
| Number of Training Hours Per Employee. | Average number of training hours taken per employee meets or exceeds AGCO target (15.75 hours). | 19.08 hours of training per employee exceeds AGCO target. |