Diversité, inclusion et accessibilité

As a regulatory agency serving the people of Ontario, the Alcohol and Gaming Commission of Ontario (AGCO) has always been committed to delivering inclusive, accessible, and responsive services to our customers, stakeholders and the public. We continually strive to integrate Diversity, Inclusion and Accessibility (DI&A) sustainably into our operations to enhance our organizational effectiveness and “People First” approach both internally and externally.

In early 2021, we began working with advisory firm KPMG to review our DI&A goals, assess our current state and help us craft a strategy that delivers the kind of structural, systemic and cultural change we want to make at the AGCO. In late 2021, KPMG provided their recommendations to us for consideration in developing our DI&A strategy and implementation approach. These include programs and initiatives, some of which we have already implemented or are in the process of implementing. This is a multi-year journey, that will take time to fully execute. We have come a long way; however, we acknowledge there is still more to do.

Diversity, Inclusion and Accessibility at the AGCO

Click below to view the report developed by KPMG.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) develops, implements and enforces accessibility standards so that goods, services, facilities, accommodation, employment, buildings, structures and premises are accessible to persons with disabilities. The AODA and its regulations are important steps in creating a barrier-free and accessible Ontario by 2025.

• To learn more about what customers can expect from the AGCO, please refer to the Ontario Public Service: Policies That Make Accessibility Work.

Ontario Regulation 191/11, the Integrated Accessibility Standards Regulation (IASR) under the AODA, establishes accessibility standards for information and communications, employment, transportation, design of public spaces and customer service. In accordance with Ontario Regulation 191/11, the AGCO has developed, implemented and maintains policies for the provision of goods, services and facilities to persons with disabilities (please read the AGCO’s Accessible Customer Service Policy). In addition, the AGCO has established a multi-year Accessibility Plan and Policies which outline the AGCO’s commitment, policies and strategies to prevent and remove barriers, improve opportunities for people with disabilities, and address the current and future requirements of the AODA. The AGCO’s Accessibility Plan and Policies document is updated annually to include information on the AGCO’s progress in implementing its multi-year plan and to ensure the AGCO meets its reporting requirements under the IASR.

• Read the AGCO’s Accessibility Plan and Policies.

If you have any questions about the AGCO’s Accessible Customer Service Policy or its Accessibility Plan and Policies, or if you require any of our materials in an accessible format, please contact the AGCO online via the iAGCO online portal, or by telephone: (416) 326-8700 or toll-free in Ontario at 1-800-522-2876.

See Also:

• Making Ontario Accessible for People with Disabilities
• Accessibility in Ontario: information for businesses
• Accessibility for Ontarians with Disabilities Act (AODA), 2005
• Ontario Regulation 191/11, Integrated Accessibility Standard
• Ontarians with Disabilities Act (ODA), 2001
• Ontario Human Rights Code
• Canadian Charter of Rights and Freedoms
• World Wide Web Consortium (W3C)
• W3C Web Accessibility Initiative (WAI)
• AODA Self-Certified Accessibility Report — December 2021
• AODA Self-Certified Accessibility Report — December 2019
• AODA Self Certified Accessibility Report — December 2017
• AODA Self Certified Accessibility Report — December 2015
• AODA Self Certified Accessibility Report — December 2013